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Notes on saying you’re sorry

Found good information on apologies and forgiveness today. First, this blurb from a Greater Good research digest:

Researchers found that a person is more likely to forgive when they see a relationship as higher in quality, when they have a greater personal investment in it, and when they see the transgression as less negative. However, a person is more motivated to retaliate when they’re less invested in the relationship and see the transgression as intentional. These findings shed light on why we are more likely to give our close family and friends a second chance but may hold grudges against those who are less meaningful in our lives.

Second, the article How to Make an Apology Work, in which we learn that researchers found that three basic types of apologies work best for three different types of people, and if you don't know what type a person is, include all three types in your apology -- basically, offering compensation, expressing empathy, and acknowledgment of violating group rules/norms.

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